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Global companies, based in the UK, US and continental Europe, have called on InfoArk to deliver efficient solutions to a variety of content management problems. We have also worked recently for UK and international charities.

Whether you need consistent content tagging, successful enterprise search or portal-based, customized displays of relevant information, InfoArk can help.

Telstra

The European arm of the global telecommunications company defined several goals to improve content management, including consolidating information storage and retrieval, providing wider yet secure access, capturing data once only, automating end-to-end processes, reducing rework and improving data quality. As a key first step, InfoArk conducted an information audit in which we:
 

• Studied background documents to review current and legacy IT initiatives
• Identified sources of classification headings -- internal and external
• Highlighted gaps and areas of overlap
• Recommended relevant content classification standards
• Interviewed information managers
• Held workshops combining bottom-up/top-down analysis of potential taxonomy categories
• Clustered and defined 300 taxonomy headings, along with synonyms, related topics and properties to create a draft classification system
• Recommended project phases for introducing and integrating this content classification  

Corporate and charity projects